Shipping and Returns
Delivery is through a national courier and is usually achieved within 2-3 business days for north island and up to 5-6 days for south island.
Small items will get sent directly to your nominated shipping address.
Larger items which includes all boards (paddleboard, surfboard, longboard and kayaks), will get shipped to your local Mainfreight depo, where on arrival they will call you to come and collect.
We keep all freight rates to a minimum and only charge where needed.
Rural deliveries and Saturday deliveries are charged an extra fee.
We make sure that all goods are carefully packed. Should the goods be damaged upon delivery, then please contact us immediately so that we may follow up with the courier.
We shall not be liable for failure to deliver on a timely basis due to causes beyond our control.
If the Supshed makes a mistake in addressing your parcel then we’ll cover any costs for re-delivery, replacement or refunding of the product.
If the Customer is found to have given an incorrect or insufficient address, then Supshed will not refund or resend the product and all responsibility for correcting delivery will be by the customer.
Most delivery times are fast and happen allot sooner than listed below, however some things do not go to plan every time, but if you work on the times indicated below, a quicker time will only be a bonus!!!
- North Island please allow 3-4 days for delivery.
- South Island please allow 5-7 days for delivery
- International customers - Please note we do not ship over seas.
You can buy online with confidence through the Supshed. We offer our Customers a 7-day Returns Guarantee from the date of purchase on all NEW products from our web site. If for any reason you are not happy with your purchase then please follow this procedure and we shall organise your prompt replacement, or store credit.
Contact us immediately to let us know that you would like to return an item and arrange your Returns Option.
Returns options include exchange, refund or credit.
Call (09) 426 7873 or email firstname.lastname@example.org
Repack the item back in its original packaging carefully. It is our policy that only items that are NEW and un-used will be accepted under our Returns Guarantee.
Items outside this will be at our discretion and will incur a restocking fee of 20%.
You will also need to send back your receipt as proof of purchase.
Products that have been specifically adjusted / modified permanently to your requirements before leaving Supshed, cannot be returned as part of this policy as the item is not considered 'new' and cannot be put back to it's NEW state for resale. So please think twice before asking us to modify a product to suit you personally before ordering. If you are unsure, please ask first.
On occasions like this, please contact us to discuss what options are available.
Please ensure your name, address, email address and phone number are recorded on the receipt. Take a copy for your own records.
Return the package using your choice of courier to:
196 Centreway Road, Orewa 0931, New Zealand
NOTE: you will be responsible for all shipping costs incurred when returning items back to us
In accordance with the Consumer Guarantees Act 1993 any goods that are faulty or not of good quality, the customer has the right to a repair or replacement if all other options are exhausted, then a refund.